Fast Facts

Our Mission

Our mission is to provide strategic, integrated, reliable, and secure technology solutions in alignment with, and in support of, the division and its strategic goals.

Our People

Our Services

We provide…

  • service desk operations to all faculty and staff in the Division of Academic and Student Affairs.
  • classroom technology support for DASA-owned classrooms.
  • device deployment, troubleshooting, and repair.
  • service and systems administration across all departments including enterprise systems for Housing (StarRez), Advising (GPS), Wellness & Recreation (Fusion), Counseling (Titanium) and Student Health Services (Medicat) to name a few.
  • database administration and coordination of data feeds originating in university-wide human resources and student information systems.
  • close coordination with the Office of Information Technology (OIT) on software and hardware compliance as well as core infrastructure services including physical security, telephony and data connectivity.
  • technology purchasing for both hardware and software ensuring university standards compliance where appropriate.
  • custom web application development and technical website administration.
  • security compliance and auditing to ensure faculty and staff have access to appropriate university systems in accordance with university and UNC system policies.

Service Scope

  • Our service desk receives an average of 6,936 support requests each year.
  • DASA Technology received an average customer service rating of 4.74 out of 5 last year reflecting the overall support for our services and staff.
  • We provide support for 2,006 computing devices (828 desktops, 994 laptops, and 184 tablets) in the hands of the over 700 employees across the division.
    • This includes support for 187 computers in 10 computer lab settings.
  • We support 36 conference room configurations both in conference rooms and in offices.
  • We serve as the primary system administration team for 20 servers.
  • Beginning in January 2021, we will take over as the primary support for 20 classroom spaces in six buildings.
  • We coordinate, support, and manage seven data feeds that originate in the university HR and Student Information System to provision division applications.

New Initiatives for 2020-21

  • We are implementing recommendations developed during an internal strategic planning process we called “Areas of Focus” to improve service delivery through five themes which include:
    • Students First, Empowering Users, Structured For Success, Support Pathways, Transformative vs. Transactional 
  • We identified the need for a project management role within the department given the number and complexity of projects we support. This has led to the creation of a formalized project lifecycle management process.
  • Our Service Desk Analysts will take over as the primary support for 20 classroom spaces in six buildings beginning in January, 2021.